Webinar Library – Recordings

Glenbrook has a library of webinars available on a recorded basis. Access to recordings is available for $49 per webinar for most webinars; some webinars have other prices.  Click on the individual webinar titles below to purchase and access the webinars. Glenbrook clients can contact us to discuss plans for employee access to webinar recordings.

A special 90 minute ‘Glenbrook Quick Takes’ webinar where we explore the impact of the Federal Reserve Durbin rules. With the final rules released June 29th, we brought together a number of Glenbrook subject matter experts to provide a full 360 degree view of the new ‘post-Durbin’ landscape: issuers, card payment networks, acquirers, merchants, consumers, and emerging payment enablers.

What is the prepaid value chain?  How does it differ between closed loop and open loop models?  Who makes money, and how, in this business.  Glenbrook explains the basics and highlights interesting trends and players.

How do businesses handle payments to foreign suppliers?  Glenbrook looks at current practices – and explains some of the mysteries of correspondent banking, as well as looking at alternative solutions from bank and non-bank providers

In addition to running the “daily payments shop”, a payments manager has responsibility for selecting, negotiating with, managing, and evaluating card acceptance vendors.  In this webinar, Glenbrook explains the task from the merchant’s viewpoint, including what factors (price, of course – but s not entirely!) a payments manager takes into account.

The bill payment domain is enormous, with over 20 billion bills sent (mostly by paper) and paid each year in the United States.  The domain is complex, both in terms of the number of different consumer payments options, and the underlying infrastructure of processors and providers.  Today, we are seeing lots of innovation as providers develop solutions for consumers (banked and unbanked), for banks, and for processors.  Many of these solutions use the mobile phone as one key element.  Glenbrook explainswhat emerging payments plays are significant in the bill pay domain – and why.

The term “payments platform” began to be used around the time that Amazon introduced its Flexible Payments Service, but developed the biggest buzz when PayPal announced its PayPal X platform two years ago.  Today, many payments networks and providers are using the term.  What does it mean, and how significant are these platforms?  Glenbrook provides definitions, and explains how to tell the difference between a real platform and “platform hype”.  We explain how payments platforms differ from other types of platforms, and why risk management, in particular, is a critical component.  We illustrate some of the interesting applications and uses of the current crop of payments platforms –and speculate on how they may be used in the future.

The payments industry is being challenged on its economic fundamentals by new Federal Reserve Bank interchange regulation. What second order impacts are likely, and who will benefit – or be challenged – by them?
  The U.S. payments industry has been mesmerized by the potential impact of the “Durbin Amendment”.  Not surprisingly, the immediate focus has been on the economic impact – roughly, positive for merchants, and negative for banks –and on the effect of the still-not-clear new routing options for merchants.  At Glenbrook, in addition to working with our clients on these issues, we’re also looking beyond the horizon, to the second order impact of the amendment.  Join us in a webinar where we explore some of these ideas, including: the impact on online “wallet” players; possible changes to debit product definitions; the possible convergence of card-present and card-not-present rates; the impact on bill payment and B2B payments.

Start-ups in the “Bill to Mobile” (a.k.a. “Bill to Carrier”) market have received some significant venture capital investments in the last year.  Yet, many industry observers think these providers are “niche” solutions targeted only at the online gaming space, and that the famously high merchant discount rates they quote will preclude their expansion into other areas of commerce.  Is this true?  If it is, why is there so much interest?  If not, how may these companies expand – and to which areas?

Glenbrook describes how bill payments made today; who the players are; and how the (surprising) economics work in this sector of payments.  After decades of relatively little innovation, we show how there is a new burst of activity by both incumbents and challengers – and who has the interesting propositions.

As cross border trade continues to grow, eCommerce merchants are increasingly anxious to ensure that they reach large and lucrative markets overseas.  But reaching these markets often means investing time and resources into understanding local payments markets.  Glenbrook has created a framework to help payments managers understand local country payments systems – using a common vocabularly so that the similarities, and differences, between countries become apparent.  Understanding our approach to local country payments will help eCommerce payments managers talk with their acquirers and processors, make sense of the options discussed by Global PSPs, and help make a complicated decision process become a little bit easier.

How do small businesses receive and send invoices? Glenbrook describes how things are changing, who the lead players are – and why the fundamental imbalance between the needs of payers and suppliers has shaped current practices.

Glenbrook looks at the origins of PCI and the impacts – many of them unanticipated – of the drive towards PCI compliance.  We explain why PCI compliance has not “solved the problem”, and describe the basics of the two leading approaches – tokenization and end-to-end encryption to further protect data in the card industry.

The basic value chains of the card industry – described for newcomers to the industry.  Issuing, acquiring and network processing; the basics of interchange; card regulation; fraud management; key trends.

How eCommerce managers measure the cost of payments, including processing, exception management, and fraud management costs: how payments managers think about this as a part of the overall task of managing payments acceptance.

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