Instructors
All Glenbrook payments education sessions – (including Payments Boot Camps and private and public workshops) are taught by partners at Glenbrook – seasoned industry veterans who have “been there, done that”. We’ll help you make sense out of the complexity of the payments landscape – by explaining the economic framework of the industry, by putting new developments in context, and by highlighting trends, issues, players and products we think are significant.
Meet the Partners
Carol Coye Benson manages Glenbrook’s Payments Education Program and regularly teaches both the Glenbrook Payments Boot Camp and private workshops for Glenbrook clients. Carol has extensive experience and in-depth knowledge on the core U.S. payments systems. She regularly gets kudos from Boot Camp attendees for a clear and lively presentation style that helps make complex topics easily understandable. In her consulting work, Carol leads Glenbrook’s work with mobile payments and bill payment, and is actively involved in projects on business-to-business payments as well.
Scott Loftesness leads Glenbrook’s work with emerging technologies and payments companies. Scott has a long history as an advisor and mentor to successful start-ups in the payments industry, and a unique understanding of both the technical and business model challenges in the industry. Scott is also the founding editor of Glenbrook’s popular Payments News daily blog.
Allen Weinberg leads Glenbrook’s work with the merchant community and the complex issues surrounding payments acceptance at the point of sale in the physical world, and at the virtual point of sale for eCommerce. Allen also manages Glenbrook’s involvement with the Merchant Payments Roundtable.
Bryan Derman lead’s Glenbrook’s work with card issuers. His in-depth understanding of the economics of the card industry, from both the issuing and acquiring standpoint, contributes to his work with banks, processors, payments start-ups and the investment community.
Russ Jones leads Glenbrook’s work in analyzing, segmenting, and sizing the global eCommerce market. His in-depth analyses of solutions providers encompasses an understanding of merchant requirements for payments, risk management, customer acquisition and retention, and technical integration.
Jay DeWitt leads Glenbrook’s work with the eCommerce merchant community. Formerly the director of payments at a leading global eCommerce merchant, Jay has a finely honed understanding of the trade-offs eCommerce merchants have to make as they evaluate payments and risk managment options, struggle with international expansion plans and try to stay current on developments in the payments industry.
Erin McCune leads Glenbrook’s work with business-to-business payments and treasury management. Erin is also actively involved in projects leveraging Web 2.0 technologies and social network capabilities. Erin is an active blogger and the editor of Glenbrook’s “Payments Views” commentary blog.
Jacqueline Chilton leads Glenbrook’s work on risk management and is actively involved in projects on business-to-business payments, mobile banking and payments, and information products.
Dennis Moser leads Glenbrook’s work on payments data management and the application of systems technology to business problems. Dennis leverages his background in card acceptance and consumer point-of-sale environments to bring a merchant perspective to the firm’s consulting and research practices.
