Payments Systems in the U.S.
ISBN 978-0-9827897-0-4
Softcover: $49.95 – Free Shipping!
9.25% CA Sales Tax to CA Addresses
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Glenbrook is pleased to announce the publication of our first book, Payments Systems in the U.S.
Authored by Glenbrook’s Carol Coye Benson and Scott Loftesness, the book draws on material we originally developed for our popular Payments Boot Camp. It provides a thorough grounding in the U.S. payments systems – what they are, how they work, and how they are changing.
Payments Systems in the U.S. will help you answer the important questions about US payments systems:
- What are the payments systems?
- How do they work?
- Who uses them?
- Who provides them?
- Who profits from them?
- How are they changing?
Written in an informal, easy-to-read style, this book is essential reading for any payments professional – new to the industry or experienced – who wants a comprehensive, unbiased view of the US payments industry. Order your copy today!
Ordering
Click on the Add to Cart button above to order individual copies or order from Amazon.com
We currently don’t offer an eBook edition! We’ll let you know if we figure out the right format to support the many graphs and tables contained within!
What People Are Saying
“Glenbrook understands the industry – and this book will help any manager understand it as well”
— Mike Duffy, President, Chase Paymentech
“This is a must-read book for every payments professional.”
— Souheil Badran, SVP & General Manager, First Data Corporation
“Scott and Carol – I wanted to reach out and congratulate you on your book. It’s an outstanding achievement – never before has such a comprehensive and yet concise description of the payments ecosystem been brought together in a single publication. Your book should be required reading for all payments professionals, in fact it already is for my entire team. Thanks!”
— Keith Sibson, VP Product, NetSpend Corporation
“An excellent resource for anyone who wants to understand how payments work, how they evolved and where the industry might be headed. A lot of great information and context packed into 150 pages. A quick read and an essential primer for anyone involved in the payments space as well as innovators pushing on the boundaries. I plan to share it with new members on my team as required reading.”
— Osama Bedier, VP of Platform, Mobile and New Ventures, PayPal
“Glenbrook does a great job in providing a comprehensive overview for a very complex industry. For those of us focused on online payments, it is continually evident that growth is constant and so is change. Savvy online merchants know the key underpinnings of the payments system, and build effective and efficient operations based on those understandings. As a trade association promoting efficient, safe and profitable e-Commerce, we know this common understanding is a key to strengthening the industry. This book is a great resource and addition to a merchant’s arsenal of tools to better understand and manage their payment strategies.”
—Tom Donlea, Executive Director, Merchant Risk Council
“‘Payments Systems in the U.S.’ is the most thorough description of the industry that I have read, yet it is readable and enjoyable. Carol Coye Benson & Scott Loftesness combine very deep industry expertise with a passion for the space, curiosity for innovation and a talent to explain it all to the layperson.”
— Wenceslao Casares, Founder, Co-Chief Executive Officer and Director, Bling Nation
“Glenbrook’s “Payments Systems in the U.S.” is a must-read for treasury professionals. It is a great resource for not only how the various payment networks function, but also, importantly, why they developed the way they did. Understanding the evolution of the payment systems is critical in determining your company’s payment strategy as new products and services are introduced in the market place.”
— Sharon Petrey, Assistant Treasurer, Coca-Cola Enterprises Inc.
“A fantastic introduction and overview. Great introduction, comprehensive from an overview standpoint, and no BS. Job well done!”
—Darren Blakely, Founder & Chief Executive Officer, Vendorin
Do you have comments on the book? Send them to us by email, or enter them directly as a review on Amazon.com.
What’s Inside
Table of Contents
- Introduction
- Payments Systems Overview
- Core Systems: Checking
- Core Systems: Cards
- Core Systems: Cash
- Core Systems: Wire Transfer
- Perspectives on Payments Systems Users
- Perspectives on Payments Systems Providers
- Emerging Payments
Download the complete Table of Contents and lists of graphics and tables.
Meet the Authors
Carol Coye Benson
Carol Coye Benson’s work is concentrated on mobile payments in the U.S. market, business-to-business payments, and bill payments, with a focus on product strategy around consumer and business adoption of new payments methods. Carol has more than 25 years’ experience in financial services product, marketing, and strategy development with leading financial services providers.
Before founding Glenbrook Partners, Carol was a managing director of the Global Institutional Services division of Deutsche Bank, leading marketing, client online services, and Internet development. At Visa International, she led groups working on eCommerce card security, database marketing, and technology investments. Also with Visa International, Carol founded and managed a European product development office, where she managed a series of eCommerce and chip-card projects for banks across Europe. Earlier, she spent twelve years with Citibank, where she managed the development and market introduction of new commercial payments products. Carol began her career as a corporate lending officer for large multinationals at both Bank of America and Citibank.
In addition to her work as a consultant, Carol is the partner in charge of Glenbrook’s Payments Education program, which provides executive training for professionals in the payments industry.
Scott Loftesness
Scott Loftesness is currently focusing his work at Glenbrook on payments innovation, mobile payments, and social media/Web 2.0 in banking and financial services. With more than 30 years’ experience in information technology—as a technologist, senior executive, board member, venture investor, consultant, advisor, and mentor—Scott brings seasoned judgment and a unique business perspective to his work with Glenbrook. He works extensively with payments industry startups and investors, helping refine business models, approaches to technical design, and go-to-market strategies.
Earlier in his career, Scott was group executive vice president at First Data Merchant Services. As group executive vice president at Visa International, he led development of global payments systems strategies, including research and development initiatives related to card payments, Internet payments, and advanced card technologies. Scott began his career as a systems engineer with IBM, where, over seventeen years, he held a series of technical management and product planning positions.
In addition to his consulting work, he was the founding partner of two of Glenbrook’s most popular online services for payments professionals: Payments News and Payments Jobs and assisted in the development and launch of Glenbrook’s Payments Views, our rants and opinions blog.
